Frequently Asked Question(s)

What's next?
Please add this site to your favourites. This will help you to come back to our site easily and if you come to our site using the search engines (e.g. Google, Yahoo etc) you will not find the log on page.

What is UK Citizenship Test?
If you are applying for naturalisation as a British citizen, you will need to show that you know about life in the UK. If you live in England, Scotland, Wales or Northern Ireland, you can do this in two ways: by taking the Life in the UK Test or by taking combined English for Speakers of Other Languages (ESOL) and citizenship classes.

The test is conducted by the Home Office, the test is a series of 24 questions based on chapters 2, 3 and 4 of 'Life in the United Kingdom: A Journey to Citizenship'. You will have 45 minutes to answer 24 questions.

Who has to take the test?
You should take the test if you are applying for naturalisation as a British citizen and your level of English is ESOL Entry 3 or above. If your level of English is lower than ESOL Entry 3 and you wish to apply for naturalisation, you will need to attend combined English language (ESOL) and citizenship classes instead. Classes will be run at your local further education or community college.

How do I know what my level of English is?
If you are not sure what your level of English is, your local further education college or learndirect centre can give you an initial assessment. If you need help finding somewhere near you to take an initial assessment, then call the Life in the UK Test Helpline on 0800 0154245.

How much does it cost to practice the questions online?
One off fee of £7.99 will give you access to our online test for 60 days.

What happens after I made the payment?
99% of the time you can log into online examinations page straight away and start practising. But in an unlikely event of a communication breakdown between our servers and Paypal or Google, it might take up to 24 hours for your payment to be processed manually. Please log out and log back in to start practicing.

How do I start practicing?
Log on to the website by putting in your username and password (your password is case sensitive) and then click sign in. Then click on the go to online test button on the left of the window.

I cannot find anywhere to log in?
When you search Google to find our web site you will not find the link to log in page. You have to close all your browser windows and open a new browser and type www.prepareuktest.co.uk in the address bar. Please click on the link to add to favorites (or bookmark this site for Firefox users) for future reference and easy access. Google search in only for new registrants and regular visitors are advised to add our address to their favorites or bookmark this site.

I am having difficulty logging in?
Please make sure you are using the correct Username and Password. Password is case sensitive and If you have forgotten your password, you can either go through the forgot password option in the log in page or write to us to remind your password (make sure you send us your Username in your mail).

I am getting error message every time I go to online examination?
Our website is 100% compatible with the Internet Explorer version 6 or above. You might experience some problem with other browsers and we strongly recommend you use IE6 to access our website. You can install or upgrade to IE6 free of charge from Microsoft. Now you can also use Firefox to access our online test.

Practice questions times out as soon as start practicing. How do I enable cookies in AOL?
Please refer to the site below to find how to enable cookies in different versions of AOL
http://webmaster.info.aol.com/cookieguide.html

How many questions are there in a single test?
24

How many practice tests can I take online?
You can practice as many times as you can for 60 days.

Can I get a refund?
Under certain circumstances, refund may be given at the discretion of the management. Once the online examination has been attempted, no refund will be given.

Is PayPal secure?
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches them, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

How secure is Google Checkout?
Google Checkout uses state of the art security tools and techniques, both proprietary and unique, to ensure that seller and shopper are protected against what is nowadays a virtually non-existent risk. Google Checkout systems also have inbuilt system redundancy and fault tolerance, to provide with a virtually uninterrupted service 24 hours a day, seven days a week. Google Checkout systems have evolved over many years and throughout the history Google Checkout have continuously sought and gained bank approval for their systems. by using industry standard SSL, Thawte and Google Checkout's unique encryption system, all the card details are encrypted before they reach the Google Checkout system. What happens is when a shopper fills in the payment form and clicks the 'Submit' button, their details are not sent straight-away. Instead a secure link is set up between the shopper's browser and Google Checkout producing a private/public encryption code which then wraps the transaction details before leaving the shopper's premises.